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Terms of use

Create my Support Plan is free to use for everyone. You must register with a valid email address to access the support planning tool and leave ratings and reviews on Find a Service. You may only have one account per email address.

If you are an organisation and would like to have access to more than one plan or a interested in licensing the Website, please contact us.

Create my Support Plan (“Website”) is owned and operated by WECIL Ltd a charity registered in England and Wales with its Registered Office at WECIL Ltd, Link House, Britton Gardens, Kingswood, Bristol, BS15 1TF (charity number 1053515).

If you do not agree to our Website Terms and Conditions you will not be permitted to access or use our Website.

Your use of the Website:

A) Authorised Use

You may only use this Website:
• for your own personal, non-commercial use only (which will at all times be reasonable and not abusive)
• to obtain information on, check the suitability and availability of products and services listed in our directory;
• for the intended purpose of Create my Support Plan, that is to create a personal support plan for you or a third party with their consent and the features it includes.

B) Non-Authorised Use

You agree that you shall not:
• access, extract, use or copy any material or information on this Website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this Website except that you may print off any individual page for your own personal use; or
• use this Website in a way that causes or may cause an infringement of the rights of any other party or which breaches any standards, regulations or codes published by any relevant authority; or
• use this Website in any way that interferes with or affects the performance of the Website or our systems or which interferes in any way with other users use of the Website; or
•  Gain, or attempt to gain, any unauthorised access to our Website, our other systems and/or to the personal data or information of other users;
Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this Website, including (without limitation) all text, sound, photographs, images, logos, videos, customer reviews, graphics, design, underlying source code and software. Subject to the “Authorised Use” section above, material and information, either whole or in part, from this Website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner's prior written permission.


We will do our utmost to ensure that availability of Create my Support Plan will be uninterrupted and that transmissions will be error-free.  However, due to the nature of the internet, this cannot be guaranteed.  Also, your access to Create my Support Plan may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services.  We will attempt to limit the frequency and duration of any such suspension or restriction.

WECIL will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using Create my Support Plan.

Alterations to service or amendments to the conditions of use

We reserve the right to make changes to any Create my Support Plan policies, terms and conditions including these Conditions of Use, and Service Terms at any time.  You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use the Amazon Services.  If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.


If you are under 18 you may use the Create my Support Plan only with the involvement of a parent or guardian.